Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

To start a return, contact us at info@alfahad.pk or on WhatsApp at +92 323 4298240. Returns are sent to: Al Fahad Cloth House, Multan 60000, Pakistan. We will confirm the exact drop-off or courier details with you when your return is approved. Items sent back to us without first requesting a return will not be accepted.

Damages and issues
Please inspect your order on delivery and contact us immediately if the item is defective, damaged or if you received the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Unstitched fabric that has been cut, washed or stitched, fragrances once opened, and custom or special orders cannot be returned. Sale items and gift cards are also non-returnable. Please get in touch if you have questions about a specific item.

Exchanges
The fastest way to get what you want is to return the item you have and, once the return is accepted, place a separate order for the new item.

Refunds
We will notify you once we have received and inspected your return, and let you know whether the refund was approved. If approved, cash on delivery orders are refunded by bank transfer or JazzCash/Easypaisa to the account you provide, and card orders are refunded to the original payment method within 10 business days. Please remember it can take some time for your bank to process and post the refund. If more than 15 business days have passed since we approved your return, contact us at info@alfahad.pk.